YOU CAN CANCEL ORDERS WITHIN 14 WORKING DAYS OF RECEIPT AND RETURN THEM TO OUR WAREHOUSE.
MOSQUETS DOES NOT COVER THE CHARGES FOR RETURNS.
PLEASE PUT THE COMPLETED RETURN FORM IN THE PACKAGE.
RETURN FORM (DOWNLOAD HERE)
SEND THE ITEMS USING A SHIPPING SERVICE PROVIDER OF YOUR CHOICE TO THE FOLLOWING ADDRESS:
MOSQUETS C/O VEGANBASICS
AM KIEL KANAL 2
24106 KIEL
GERMANY
IF YOU HAVE TO RETURN AN ITEM BECAUSE IT WAS DEFECTIVE OR DELIVERED INACCURATELY, WE WILL INSPECT THIS ON A CASE-BY-CASE BASIS AND REFUND THE COSTS OF RETURN. PLEASE CONTACT OUR SUPPORT TEAM IN THIS CASE.
ITEMS THAT HAVE BEEN WORN OR WASHED ARE NOT ELIGIBLE FOR A REFUND OR EXCHANGE.
THE ITEM MUST BE IN ITS ORIGINAL CONDITION AND RETURNED WITH ALL ASSOCIATED LABELS.
THE INVOICE AMOUNT WILL ALWAYS BE REFUNDED TO THE SAME PAYMENT METHOD USED TO PLACE THE ORDER.
IT MAY TAKE UP TO 14 WORKING DAYS TO PROCESS A RETURN.