Shipping policy
SHIPPING & RETURN
PLEASE PLACE THE COMPLETED RETURN FORM IN THE PACKAGE.
Return Form (DOWNLOAD HERE)
PLEASE NOTE:
DUE TO HIGH DEMAND, THE RETURN PROCESS MAY TAKE LONGER THAN USUAL.
CUSTOMER SERVICE EMAIL:
THE CURRENT PROCESSING TIME FOR CUSTOMER INQUIRIES IS 1-2 BUSINESS DAYS.
RETURN ADDRESS:
Mosquets c/o Veganbasics GmbH
Am Kiel-Kanal 2
24106 Kiel
SHIPPING:
WE SHIP WITHIN GERMANY USING DHL FOR THE FASTEST & MOST RELIABLE SERVICE.
GERMANY - DHL PARCEL 5.90€
AUSTRIA - DHL PARCEL 9.90€
WE SHIP INTERNATIONAL ORDERS WITH UPS FOR THE FASTEST & MOST RELIABLE SERVICE.
RETURNS:
RETURNS MUST BE SENT BACK WITHIN 14 DAYS AND IN PERFECT ORIGINAL SALE CONDITION, UNWORN. TAGS MUST NOT BE REMOVED.
THE RETURN PROCESS CAN TAKE UP TO 14 DAYS. DUE TO HIGH DEMAND, THE RETURN PROCESS MAY TAKE LONGER THAN USUAL. PLEASE BE PATIENT.
Return Address:
Mosquets c/o Veganbasics GmbH
Am Kiel-Kanal 2
24106 Kiel
You typically receive standard orders within 3 to 5 business days after payment. Delivery times may be longer shortly after collection drops and during sales.
| Country | Delivery Time | Cost |
|---|---|---|
| Belgium | 1-3 days | €12.99 |
| Bulgaria | 1-3 days | €12.99 |
| Denmark | 1-3 days | €12.99 |
| Germany | 1-3 days | €5.90 |
| Estonia | 1-3 days | €12.99 |
| Finland | 1-3 days | €12.99 |
| France | 1-3 days | €12.99 |
| Greece | 1-3 days | €12.99 |
| Ireland | 1-3 days | €12.99 |
| Italy | 1-3 days | €12.99 |
| Croatia | 1-3 days | €12.99 |
| Latvia | 1-3 days | €12.99 |
| Lithuania | 1-3 days | €12.99 |
| Luxembourg | 1-3 days | €12.99 |
| Netherlands | 1-3 days | €12.99 |
| Austria | 1-3 days | €9.90 |
| Poland | 1-3 days | €12.99 |
| Portugal | 1-3 days | €12.99 |
| Romania | 1-3 days | €12.99 |
| Slovakia | 1-3 days | €12.99 |
| Slovenia | 1-3 days | €12.99 |
| Spain | 1-3 days | €12.99 |
| Czech Republic | 1-3 days | €12.99 |
| Switzerland | 3-4 days | €24.90 |
| United Kingdom | 1-3 days | €12.99 |
| USA | 1-3 days | €24.90 |
| Turkey | 1-3 days | €12.99 |
Transport Damage
If goods are delivered with visible transport damage, please report such issues to the carrier as soon as possible and contact us immediately. Failing to report or contact us does not affect your statutory rights or their enforcement, especially your warranty rights. However, it helps us to assert our own claims against the carrier or transport insurance.