Refund policy

1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of MOSQUETS UG (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter “Customer”) concludes with the Seller regarding the goods presented by the Seller in its online shop. The inclusion of any conditions of the Customer is hereby excluded unless otherwise agreed.

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers by the Seller but serve to submit a binding offer by the Customer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller's online shop. After placing the selected goods into the virtual shopping cart and completing the electronic ordering process, the Customer makes a legally binding offer regarding the goods contained in the shopping cart by clicking the button that completes the ordering process.

2.3 The Seller can accept the Customer’s offer within five days by sending a written order confirmation or an order confirmation in text form (fax or email) to the Customer, with the receipt of the order confirmation by the Customer being decisive, or by delivering the ordered goods to the Customer, with the receipt of the goods by the Customer being decisive, or by requesting payment from the Customer after the Customer has placed the order.

If multiple of the aforementioned alternatives occur, the contract is concluded at the point when one of the aforementioned alternatives first occurs. The deadline for accepting the offer begins on the day following the sending of the offer by the Customer and ends with the expiration of the fifth day following the sending of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this is considered as a rejection of the offer, which means that the Customer is no longer bound by their declaration of intent.

2.4 When selecting the payment method “PayPal Express,” payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), in accordance with PayPal’s terms of use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full, or – if the Customer does not have a PayPal account – under the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer selects “PayPal Express” as the payment method during the online ordering process, they also give a payment order to PayPal by clicking the button that completes the ordering process. In this case, the Seller already declares acceptance of the Customer’s offer at the point when the Customer triggers the payment process by clicking the button that completes the ordering process.

2.5 When making an offer via the Seller's online order form, the contract text is stored by the Seller and sent to the Customer along with the present GTC in text form (e.g., email, fax, or letter) after the order has been sent. Additionally, the contract text is archived on the Seller's website and can be accessed by the Customer free of charge via their password-protected customer account by providing the relevant login details, provided that the Customer has created a customer account in the Seller’s online shop before placing their order.

2.6 Before submitting a binding order via the Seller's online order form, the Customer can recognize any input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors may be the zoom function of the browser, which enlarges the display on the screen. The Customer can correct their entries within the electronic ordering process as long as they use the usual keyboard and mouse functions until they click the button that completes the ordering process.

2.7 The contract can be concluded in German or English.

2.8 Order processing and contact generally occur via email and automated order processing. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received. In particular, the Customer must ensure that all emails sent by the Seller or by third parties appointed by the Seller for order processing can be delivered, especially when using SPAM filters.

3) Right of Withdrawal

3.1 Consumers generally have the right of withdrawal.

3.2 Detailed information about the right of withdrawal can be found in the Seller’s withdrawal instructions.

4) Prices and Payment Conditions

4.1 Unless otherwise stated in the Seller’s product description, the prices quoted are total prices that include statutory value-added tax. Any additional delivery and shipping costs will be specified separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases, which the Seller is not responsible for and which must be borne by the Customer. These include, for example, costs for money transfers through financial institutions (e.g., transfer fees, exchange rate fees) or import duties and taxes (e.g., customs duties). Such costs may also apply to money transfers even if the delivery does not occur to a country outside the European Union, but the Customer makes the payment from a country outside the European Union.

4.3 The payment options will be communicated to the Customer in the Seller’s online shop.

4.4 If advance payment by bank transfer is agreed, payment is due immediately after the contract is concluded unless the parties have agreed on a later due date.

4.5 When paying using a payment method offered by PayPal, payment processing is carried out through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”), in accordance with PayPal’s terms of use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full, or – if the Customer does not have a PayPal account – under the conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

4.6 When selecting the payment method “SOFORT,” payment processing is carried out through the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter “SOFORT”). To pay the invoice amount using “SOFORT,” the Customer must have an online banking account with PIN/TAN procedure that is enabled for participation in “SOFORT,” must authenticate themselves during the payment process, and confirm the payment instruction to “SOFORT.” The payment transaction will then be processed immediately by “SOFORT” and the Customer’s bank account will be debited. More information about the payment method “SOFORT” can be found online at https://www.klarna.com/sofort/.

5) Delivery and Shipping Conditions

5.1 The delivery of goods will be made by shipping to the delivery address provided by the Customer, unless otherwise agreed. For processing the transaction, the delivery address provided in the Seller’s order processing is decisive. However, if PayPal is selected as the payment method, the delivery address provided by the Customer at the time of payment with PayPal is decisive.

5.2 If the shipping company returns the shipped goods to the Seller because delivery to the Customer was not possible, the Customer bears the costs of the unsuccessful delivery. This does not apply if the Customer effectively exercises their right of withdrawal, if they are not responsible for the circumstances that led to the impossibility of delivery, or if they were temporarily unable to accept the offered performance, unless the Seller had announced the performance to them in advance within a reasonable time.

5.3 Pickup is not possible for logistical reasons.

6) Retention of Title

If the Seller makes an advance payment, they retain ownership of the delivered goods until the full purchase price has been paid.

7) Liability for Defects (Warranty)

7.1 If the purchased item is defective, the statutory provisions on liability for defects apply.

7.2 The Customer is requested to report any visible transport damages to the carrier and inform the Seller of this. Failure to do so does not affect the Customer’s statutory or contractual claims for defects.

8) Applicable Law

For all legal relationships between the parties, the law of the Federal Republic of Germany applies, excluding the laws on the international sale of movable goods. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the country where the consumer has their habitual residence.

9) Jurisdiction

If the Customer acts as a merchant, a legal entity under public law, or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive jurisdiction for all disputes arising from this contract is the Seller’s place of business. If the Customer has their registered office outside the territory of the Federal Republic of Germany, the Seller’s place of business is the exclusive jurisdiction for all disputes arising from this contract, if the contract or claims from the contract can be attributed to the Customer’s professional or commercial activity. In the cases mentioned above, the Seller is also entitled to call upon the court at the Customer’s location.

10) Alternative Dispute Resolution

10.1 The European Commission provides an online platform for dispute resolution at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.

10.2 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Status: March 2023